Support Officer for Monica Lennon MSP

Hours: Part-Time, 14 to 21 hours

Salary: £23,304 - £25,000 FTE

Location: Hybrid working and travel throughout Central Scotland region.

Monica Lennon MSP is looking for a Support Officer to join her team.

You will become part of a small team supporting Monica in her Central Scotland regional office. The role will involve supporting other members of the team, as well as helping Monica stay in touch with constituents through community engagement and communications.

You will need to have excellent communication and planning skills, strong attention to detail, and demonstrate exceptional organisational skills. No two days or locations are the same. The role would suit someone who can thrive in an office environment, attend regional meetings and visits, and work independently in a hybrid environment.

It is a dynamic, fast paced and progressive team who are keen to ensure that people across parts of South Lanarkshire, North Lanarkshire & Falkirk have an advocate on local and national issues. Normal working hours are 0900 to 1700, with a requirement to work fairly often on a Saturday, with flexibility given throughout the week and TOIL where required.

Responsibilities

• Correspond with constituents by telephone, email, social media, letter and face-to-face.
• Draft written correspondence including letters, reports, requests for information and briefings.
• Liaise and engage with a wide range of bodies across Central Scotland.
• Support community campaigns and undertake research to help inform the MSPs work.
• Attend local advice surgeries and meetings.
• Monitor media coverage, liaise with media and prepare press releases.

Requirements

• Positive and professional attitude towards colleagues and constituents.
• Attention to detail, excellent written, problem solving and listening skills.
• Understand the importance of good customer service.
• Curiosity to probe for further information where required.
• Patient and sensitive while remaining objective and open minded.
• Confident and able to use initiative to solve problems.
• Completes tasks to a high standard within deadlines.
• Excellent IT Skills.
• Desirable proficiency in digital communication tools and platforms.
• Have the ability or commitment to be able to support Monica in delivering her parliamentary values and aspirations.
• Knowledge of data protection, confidentiality and GDPR protocols.
• Understand the communities of South Lanarkshire, North Lanarkshire and Falkirk, and the challenges faced by local residents.

For any queries about the role please contact [email protected]

To apply, click on "send CV" and upload one document that includes your CV (no more than two A4 pages) and supporting statement (maximum 350 words) explaining why you are applying and what you would like to achieve in the role. For flexible working, please state your preferences in your covering statement.

When you've clicked "send CV" use the text box to provide wording for the covering email.

Closing date: 5pm on Monday 18 November

Applications not followed up within 10 days of the closing date will have been unsuccessful.

Monica Lennon MSP is committed to equality and diversity and welcomes applications from under-represented groups.

Please note that Monica Lennon MSP reserves the right to close the vacancy early once she has received suitable applications. Therefore, please ensure you submit your application as soon as possible to avoid disappointment.