Office
MSP Staff
Advertising Salary:
£27,252 per annum

About The Role

Tim Eagle MSP is looking for a Constituency Casework and Engagement Assistant based in the Highlands and Islands Region to join his team.

Salary: £27,252 per annum

Hours: 37 hours per week (we are happy to consider part-time options too)

Location: Remote

Working for a Member of the Scottish Parliament (MSP)

MSPs are employers in their own right. Under their employment, you will become part of a team supporting them in carrying out their duties. You'll work in a dynamic and fast paced environment to provide an outstanding service for constituents. Desirable candidates will be able to demonstrate knowledge of the Highlands and Islands Region, as well as a good understanding of Scottish politics and the political system in Scotland.

Responsibilities

Casework

  • Managing constituent casework, and responding to public enquiries.
  • Keeping caseworker up-to-date by tracking, logging and recognising when to escalate issues.
  • Communicating with constituents on a wide range of issues, including sensitive matters.
  • Advocating on constituent's behalf with relevant bodies and organsations to assist and resolve matters.
  • Briefing the MSP on casework and trends.
  • Reviewing constituent records and ensuring GDPR requirements are met.
  • Keeping constituents regularly informed about the progress of their cases.
  • Maintaining knowledge about relevant policy developments.

Engagement

  • Attending in-person and virtual constituent surgeries alongside the MSP in the Highlands and Islands Region.
  • Attending in-person and virtual meetings with stakeholders with the MSP in the Highlands and Islands Region.
  • Preparing briefings ahead of aforementioned meetings for the MSP in advance. 
  • Liaising with community groups, including community councils, on emerging local issues. 

 

About You

Requirements

Essential

  • Have excellent organisational skills while being flexible in prioritising workloads during busy times.
  • Have excellent communications skills, with accurate attention to detail and the ability to work effectively with colleagues.
  • Be patient and sensitive while remaining objective and open minded.
  • Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.
  • Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.
  • Have a natural interest in helping people with a curiosity to probe for further information where required.
  • Have basic IT skills including using Microsoft Outlook and Microsoft Word.
  • Work in a confidential manner at all times.
  • Self-motivated and able to work independently.

Desirable

  • Experience of using a case management system would be desirable.
  • Have research skills and policy knowledge.
  • A full driving licence and access to a car.

The Selection Process

How to Apply

For any questions about the role please email [email protected]

To apply, click on "send CV" and upload your CV and supporting statement as one document. When you've clicked "send CV" use the text box to provide wording for the cover email. Your CV should be no more than two pages. Your supporting statement should outline how you meet the requirements detailed above for this role and should be no more than one page. Applications that do not include a supporting statement may not be considered.

If you are experiencing any issues with the applications process, please send your CV and supporting statement directly to [email protected]

Closing date: 17:00 on Friday 28 June 2024.

Interviews: Interviews will be conducted virtually over Microsoft Teams.

We will contact unsuccessful candidates individually, but due to the volume of applications we regularly receive for job applications, we will not be able to provide tailored feedback.