Office
MSP Staff
Advertising Salary:
£28,000 - £33,000 (FTE) pro-rata and dependent on experience.

About The Role

Salary: £28,000 - £33,000 (FTE) pro-rata and dependent on experience.

Hours: We welcome applications to work part-time and full-time hours and will also consider hybrid ways of working

Based in: Local constituency office in Lanark, Clydesdale

Working for a Member of the Scottish Parliament (MSP)

MSPs are employers in their own right. Under their employment, you will become part of a team supporting them in carrying out their duties. You'll work in a dynamic and fast paced environment to provide an outstanding service for constituents.

Responsibilities:

Assisting with casework and communications as well as office administration.

Administration & Casework:

  • Coordinating, progressing and monitoring the handling of enquiries, case work and public correspondence and ensuring they are dealt with timely and professionally.
  • Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.
  • Advocating on constituent’s behalf with relevant bodies to resolve matters.
  • Reviewing constituent records and documentation in line with casework GDPR requirements.
  • Ensuring casework filing systems, both electronic and manual, are kept up to date in line with GDPR requirements.

Communications:

  • Producing materials that effectively convey my aims to the public and media through a variety of platforms.
  • Keeping up to date with current media developments.
  • Building and maintaining relationships with stakeholders.
  • Corresponding with constituents and local campaign groups.

About You

  • Have excellent organisational skills while being flexible in prioritising workloads during busy times.
  • Have excellent communications skills, with attention to detail and the ability to work effectively with colleagues.
  • Be patient and sensitive while remaining objective and open minded.
  • Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.
  • Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.
  • Have a natural interest in helping people with a curiosity to probe for further information where required.
  • Have an interest in politics with the confidence to represent someone in a media-related capacity.
  • Be capable in monitoring media developments and sourcing information from a range of channels.
  • Have the ability to foster good working relationships with confidence to understand how the media world operates.
  • Be creative in designing and communicating over a range of formats on different media platforms.
  • Be able to respond flexibly and creatively to range of requests, such as media enquiries and press releases.
  • Have flexibility using relevant IT skills and writing styles, covering both traditional and newer forms of media.

The Selection Process

For any questions about the role please contact: [email protected]

Click on “apply” to upload your CV and a supporting statement. Your supporting statement should outline how you meet the requirements detailed above for this role. Applications that do not include a supporting statement may not be considered. 

Closing Date for Applications: Monday 3 June 2024 at 23:59