Office
MSP Staff
Advertising Salary:
£27,252 per annum

About The Role

Tim Eagle MSP is looking for a Caseworker to join his team.

Salary: £27,252 per annum

Hours: 37 hours per week (we are happy to consider part-time options too)

Location: Local office in Oban

Working for a Member of the Scottish Parliament (MSP)

MSPs are employers in their own right. Under their employment, you will become part of a team supporting them in carrying out their duties. You'll work in a dynamic and fast paced environment to provide an outstanding service for constituents. Desirable candidates will be able to demonstrate knowledge of the Highlands and Islands Region, as well as a good understanding of Scottish politics and the political system in Scotland.

Please note that for most days you will be working alone in the local office. We have several measures in place to support you as a lone-worker, including regular virtual team meetings, opportunities to work and train in Holyrood, and appropriate security measures, including but not exclusively, meetings by appointment only.
 

Responsibilities

  • Supporting with keeping casework up-to-date and responding to public enquiries.
  • Keeping cases up-to-date by tracking, logging and recognising when to escalate issues within team.
  • Communicating with constituents on a wide range of issues, including those of a sensitive nature, and escalating accordingly.
  • Communicating with other MSPs and MPs and their staff, Councillors and local authority officers, and parliamentary officials.
  • Advocating on constituent's behalf with relevant bodies and organisations to assist and resolve matters.
  • Briefing MSP on casework and trends.
  • Reviewing constituent records and documentation in line with casework, and ensuring casework filing systems are kept up-to-date in line with GDPR requirements.
  • Ensuring constituents are kept appropriately informed about progress of their enquiries.
  • Maintaining knowledge about relevant policy developments.
  • Attending help and advice surgeries and meeting with stakeholders alongside the MSP.

About You

Requirements

Essential

  • Have excellent organisational skills while being flexible in prioritising workloads during busy times.
  • Have excellent communications skills, with accurate attention to detail and the ability to work effectively with colleagues.
  • Be patient and sensitive while remaining objective and open minded.
  • Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.
  • Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.
  • Have a natural interest in helping people with a curiosity to probe for further information where required.
  • Have basic IT skills including using Microsoft Outlook and Microsoft Word.
  • Work in a confidential manner at all times.
  • Self-motivated and able to work independently.

Desirable

  • Experience of using a case management system would be desirable.
  • Have research skills and policy knowledge.
  • A full driving licence and access to a car.

The Selection Process

How to Apply

For any questions about the role please email [email protected]

To apply, click on "send CV" and upload your CV and supporting statement as one document. When you've clicked "send CV" use the text box to provide wording for the cover email. Your CV should be no more than two pages. Your supporting statement should outline how you meet the requirements detailed above for this role and should be no more than one page. Applications that do not include a supporting statement may not be considered. If you are experiencing any issues with the applications process, please send your CV and supporting statement directly to [email protected]

Closing date: 17:00 on Friday 26 April 2024.

Interviews: Interviews will be conducted in-person in Oban.

We will contact unsuccessful candidates individually, but due to the volume of applications we regularly receive for job applications, we will not be able to provide tailored feedback.