SPICe (Scottish Parliament Information Centre)
Advertising Salary:
£17,910 to £22,204.20 per annum pro rata (£29,850 to £37,007)

About The Role

Working pattern: These are part time roles, working 22 hours 12 minutes per week. Our preference would be for the candidate to work their hours over three days, 7 hours 24 minutes per day, but we are open to other work patterns. Although SPICe staff are still currently working at home for the majority of the week, the postholder will be expected to be able to attend work in the SPICe Office between 09:00-17:00 on a Tuesday, Wednesday or Thursday.  This is subject to change as and when a new hybrid working model is implemented.  

The Scottish Parliamentary Corporate Body is responsible for providing the Parliament with the property, staff and services required for the Parliament’s purposes.  We place a high value on excellence, and we are continually looking to improve how we can deliver the Parliament's core purpose of representing the people of Scotland by debating issues of national importance, passing legislation and holding the Scottish Government to account. We are a diverse workforce, and our embedded values shape the way we work and treat each other. We have a culture of respect and inclusion, and everyone has the ability to make a difference.

This is an excellent opportunity to join the Scottish Parliament Information Centre (SPICe) as an Enquiries Officer. SPICe is responsible for providing in-person services to Members and their staff on business days.

SPICe supports the scrutiny and legislative functions of the Parliament by providing impartial, accurate and timely information and briefings to Members of the Scottish Parliament, their staff and parliamentary staff. It comprises a research and information service. SPICe is part of the Scrutiny Group and is led by three joint office heads. To find out where SPICe sits within the organisation, please see our organisation chart

Reporting to an Enquiries Manager in SPICe. You’ll be part of the Enquiries and Collections Team which is currently made up of fourteen members of staff. This team answers the majority of SPICe enquiries from MSPs and their staff. Your work will be driven by the demands of the Parliament, with constantly shifting priorities and deadlines.

You’ll answer enquiries from MSPs on a wide range of subjects, providing excellent customer service. You’ll maintain parliamentary data and information, including contributing to the Scottish Parliament statistics volume and preparing for the Scottish Parliament election. You’ll prepare country briefings, contribute to the SPICe blog and collaborate with research colleagues to prepare Material for Debates.

For further information about the role please contact emma.robinson@parliament.scot

Please apply before 11:59pm on Sunday 29 May 2022.

Full details of our selection process are outlined below.

About You

The successful candidate will have experience in the use of both print and electronic reference resources.

You’ll bring analytical and reference skills to the role and will communicate with brevity and accuracy, both orally and in writing.

With the ability to work under pressure and to tight deadlines, you’ll have excellent organisation and time management skills. You’ll demonstrate a high level of personal credibility and integrity. You’ll have the ability to develop and maintain positive working relationships with colleagues and others, recognising the importance of understanding customer needs. With experience of a range of IT systems, you’ll be able to adapt quickly to new technology or digital tools. You’ll demonstrate a commitment to continuous improvement and will be expected to act impartially and exercise sound judgement in everything you do.

For full information about the role, have a look at the job description.

The Selection Process

Stage 1

We are a values-based organisation. Our values are a central part of our working culture and our people management processes. We use these to recruit, manage and develop our staff. For more information on our values and behaviours framework, please visit our values pages in our Staff Handbook .

To apply for our roles, click 'apply' and this will allow you to register and upload your CV.

You’ll then be asked 3 questions based on the essential criteria for the role.

You’ll be asked to write a values-based supporting statement based on the job description of the role you’re applying for. The job description will detail the main recruitment selection criteria under each value, in the sections titled “And in delivering these, you will have”. Your application will be assessed solely on your statement.

You’ll need to provide one or more examples to cover each bullet point, in the four value sections entitled “And in delivering these you will have”  

Please provide details from your background or career, of where and how you have demonstrated that value.

When completing and submitting the values-based statement to apply for this role:

  • Please provide evidence against each of our four values, a maximum of 400 words is allowed per value
  • Please use the STAR format (Situation, Task, Action, Result) to address the key delivery requirements under each value in the Job Description
  • Each value should be clearly formatted, and your examples may include specific skills, experience, abilities, knowledge and strengths you have
  • We have a separate box on our system for you to input each value
  • Please do not input anything into the values boxes until you’re ready to submit your application
  • Please complete your answers to the questions offline, perhaps in Word, and then copy and paste your answers into the system when you're ready to submit your application
  • We recommend that you check your answers, by reading the inputted information in the box, when you've copied and pasted the information into the system, just to ensure it's all there
  • Please only click 'Next' to submit your application when you're content it’s complete. When you click “Next”, you don't have the option to go back
  • If you 'cancel' then your work won't be saved
  • The system will time out after an hour and your work will be lost if you don’t complete it in that time. You don't have the option to save your application and return to it later
  • If the system times out, you can go into your ‘candidate profile’ to access and complete your statement
  • If you mistakenly submit your statement prior to completing this on the system, please email careers@parliament.scot with full details of the role you’re applying for, what has happened, and your completed statement

Please note that only your supporting statement will be submitted to Hiring Managers, without any personal details, and they will then select candidates for further assessment or interview.

Stage 2

At the final stage, you’ll be invited to attend a virtual panel interview and will also be asked to undertake a written assessment. Interviews will be held on 15 June, although this is subject to change.

Feedback will only be provided on request to those who attend interview.

If you have any questions about the recruitment process, please email careers@parliament.scot.

After the interview

We’ll aim to let you know the outcome of your interview as soon as we can. This will normally be within 10 working days. If you’re unsuccessful at interview stage, you can ask us for feedback. We want to ensure a positive candidate experience, so we’ll also contact you to ask for your feedback on the whole recruitment process.

Onboarding Process

If you’re successful at interview, you’ll be asked to complete our onboarding process. This includes security clearance and you’ll be asked to provide proof of your eligibility to work in the United Kingdom.

We will provide you with details of our security vetting policy and you will be required to complete a security questionnaire. Some of our roles will require membership of the Protection of Vulnerable Groups (PVG) Scheme. For further information, please see our Policy on the employment of ex-offenders and use of disclosure.


If you’re successful, we’ll approach previous and/or current employers for a reference. If you have no employment history we may approach any school, college or university you have attended.

We can only make a formal offer of employment once we have received your security clearance, eligibility to work in the UK and references. Your health assessment will be used to inform us of any adjustments you require before you start with us.

Our commitment to an inclusive workforce

We are a Disability Confident Leader Employer and guarantee to interview any disabled candidates who meet the minimum criteria for the role.  If you have a disability and would like to talk to us about any aspects of this job, please contact us.  More details can be found here.