MSP Staff
£23,143 (pro rata)

About The Role

Willie Rennie MSP is looking for a part-time Casework Assistant to join his team.

Location: Constituency Office, Cupar

Hours: Part-time; 21 hours (over 5 days)

Salary: £23,143 (pro rata)

Working for a Member of the Scottish Parliament (MSP)

MSPs are employers in their own right. Under their employment, you will become part of a team supporting them in carrying out their duties. You'll work in a dynamic and fast paced environment to provide an outstanding service for constituents.

The successful applicant will join the constituency team assisting Mr Rennie in his day to day duties as Member of the Scottish Parliament for North East Fife constituency and providing assistance to Mr Rennie and casework service for constituents. The successful applicant must be organised with good time management, be self-motivated and be able to work within a small team. On occasion, you may be required to work in the evening or at weekends, but this will be infrequent, and you will receive the hours worked back in lieu.

Candidates will be expected to be comfortable using MS Office.

Responsibilities

  • Responding to public enquiries via phone, email or social media
    • Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly
    • Advocating on constituent's behalf with relevant bodies to resolve matters
  • Reviewing constituent records and documentation in line with casework GDPR requirements
    • Ensuring casework filing systems, both electronic and manual, are kept up-to-date in line with GDPR requirements

About You

Requirements

You will:
  • Have excellent organisational skills while being flexible in prioritising workloads during busy times
  • Have excellent communications skills, with accurate attention to detail and the ability to work effectively with colleagues
  • Be patient and sensitive while remaining objective and open minded
  • Be comfortable being in a front facing role explaining regulations such as GDPR to the general public
  • Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations
  • Have a natural interest in helping people with a curiosity to probe for further information where required

The Selection Process

If you require any reasonable adjustments in the recruitment process or for any questions about the role please contact Willie Rennie MSP at willie.rennie.msp@parliament.scot

To apply, click on "send CV" add link and upload your CV and supporting statement as one document. When you've clicked "send CV" use the text box to provide wording for the covering email.

Closing date: 5pm, Thursday 24 June

Interviews will be held at the constituency office in Cupar on week commencing Monday 28 June with a view to starting ASAP.