Casework Assistant for Karen Adam MSP

Karen Adam MSP is looking for a Casework Assistant to join her team.

Salary: £15,323 per annum (£25,539 FTE).

Hours: 21 hours per week, working days and hours subject to change, working days will be on a rota basis usually between 9am and 5pm, Monday – Friday. Overtime and weekend working may be required on occasion.

Location: Based in the constituency office at 20 Chapel Street, Peterhead, AB42 1TL, may be required to accompany Karen on constituency visits across Banffshire & Buchan Coast.

Working for a Member of the Scottish Parliament (MSP)

MSPs are employers in their own right. Under their employment, you will become part of a team supporting them in carrying out their duties. You'll work in a dynamic and fast paced environment to provide an outstanding service for constituents.

Responsibilities

• Supporting with keeping casework up to date and responding to public enquiries.
  • Keeping cases up to date by tracking, logging and recognising when to escalate issues within team.
  • Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.
  • Advocating on constituent's behalf with relevant bodies to resolve matters.
• Reviewing constituent records and documentation in line with casework GDPR requirements.

• Ensuring casework filing systems, both electronic and manual, are kept up-to-date in line with GDPR requirements.

Requirements

• Have excellent organisational skills while being flexible in prioritising workloads during busy times.
• Have excellent communications skills, with accurate attention to detail and the ability to work effectively with colleagues.
• Be patient and sensitive while remaining objective and open minded.
• Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.
• Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.
• Have a natural interest in helping people with a curiosity to probe for further information where required.

How to Apply

Click on “apply” to upload your CV and a Supporting Statement. Your supporting statement should outline how you meet the requirements detailed above for this role. Applications that do not include a supporting statement may not be considered.

Closing date: 11:59pm, Sunday 26th March 2023

Interviews: Will take place week beginning 27th March

Starting date: Week beginning 10th April 2023