Location
Edinburgh
Office
MSP Staff
Advertising Salary:
£20,972 pro rata

About The Role

Alex Cole-Hamilton MSP is looking for an Admin and Casework Assistant to join his team

Location: constituency office, Edinburgh 

Hours: 12 hours 

Salary: £20,972 pro rata 

MSPs are employers in their own right. Under their employment, you will become part of a team supporting them in carrying out their duties. You'll work in a dynamic and fast paced environment to provide an outstanding service for constituents. 

Responsibilities: 
Carrying out office administration and often acting as front of office for enquiries in the constituency office. 
 - Responding to all incoming correspondence while professionally managing each enquiry within agreed timescales. 
 - Co-ordinating, tracking and monitoring the handling of enquiries and ensuring they are dealt with timely and professionally. 
 - Drafting written correspondence such as letters, requests for information and parliamentary questions and motions. 

Supporting with keeping casework up to date and responding to public enquiries. 
 - Keeping cases up to date by tracking, logging and recognising when to escalate issues within team. 
 - Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly. 
 - Advocating on constituent's behalf with relevant bodies to resolve matters. 

Maintaining office records and compliance with data protection. 
- Maintaining filing system and managing records. 
- Ensuring compliance with data protection legislation and GDPR requirements. 
- Ensuring administrative support is provided. 

About You

Requirements:
 - Have a natural interest in helping people with a curiosity to probe for further information where required. 
 - Have a flexible and adaptable approach, being able to use good judgement and work on own initiative. 
 - Be well organised with the ability to prioritise competing workloads. 
 - Be patient and sensitive while remaining objective and open minded. 
 - Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations. 
 - Have excellent written, verbal and IT skills with accurate attention to detail. 
 - Be comfortable being in a front facing role explaining regulations such as GDPR to the general public. 

The Selection Process

Closing date: 5pm on 8 December

For any questions about the role please contact [email protected]

 

To apply, click on "send CV" and upload your CV and supporting statement as one document.  When you've clicked "send CV" use the text box to provide wording for the cover email.   Your supporting statement should outline how you meet the requirements detailed above for this role.  Applications that do not include a supporting statement may not be considered.