Office
MSP Staff
Advertising Salary:
£23,143 (pro rata)

About The Role

Alexander Burnett, MSP for Aberdeenshire West, is looking for a part-time Constituency Casework Assistant to join his team.
 
Location: Huntly, Aberdeenshire
 
Hours: Part-time; 18 hours
 
Salary: £23,143 (pro rata)
 

Working for a Member of the Scottish Parliament (MSP)

MSPs are employers in their own right. Under their employment, you will become part of a team supporting them in carrying out their duties. You'll work in a dynamic and fast paced environment to provide an outstanding service for constituents.

Responsibilities

  • Supporting with keeping casework up to date and responding to public enquiries
    • Assisting Senior Constituency Caseworker and MSP with casework enquiries
    • Keeping cases up to date by tracking, logging and recognising when to escalate issues within team
    • Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly
    • Advocating on constituent's behalf with relevant bodies to resolve matters
    • Dealing with telephone enquiries
    • Drafting letters and correspondence for the Member providing information, advice and support to constituents on a broad range of issues
  • Reviewing constituent records and documentation in line with casework GDPR requirements
    • Ensuring casework filing systems, both electronic and manual, are kept up-to-date in line with GDPR requirements
  • Dealing with Government departments, local councils and other organisations
  • Assisting the Member and other staff in running local campaigns on constituency issues
  • Other administrative duties as required

About You

Requirements

You will:
 
  • Have excellent organisational skills while being flexible in prioritising workloads during busy times
  • Have excellent communications skills, with accurate attention to detail and the ability to work effectively with colleagues
  • Be patient and sensitive while remaining objective and open minded
  • Be comfortable being in a front facing role explaining regulations such as GDPR to the general public
  • Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations
  • Have a natural interest in helping people with a curiosity to probe for further information where required
  • Possess strong IT skills, including Microsoft Office

The Selection Process

For any questions about the role please contact Head of Office, Grace O’Keeffe, at grace.okeeffe@parliament.scot

To apply, click on "send CV" and upload your CV and supporting statement as one document. When you've clicked "send CV" use the text box to provide wording for the covering email. The covering email should specify why you believe you are suitable for this role, against the requirements outlined above. Applications that do not provide a supporting statement may not be considered.

Closing date: Midnight, Friday 8 October

Interview dates: w/c 11 October

Start date: To be negotiated by arrangement

For further information on the position please contact 0131 348 5642

Website: www.alexanderburnett.com

Facebook: www.fb.com/AlexanderJABurnett