Office
MSP Staff
Advertising Salary:
£25,000 (pro rata)

About The Role

Ben Macpherson MSP is looking for a part-time Casework Assistant to join his team.
 
Location: Edinburgh
 
Hours: Part-time; 21 hours
 
Salary: £25,000 (pro rata)
 

Working for a Member of the Scottish Parliament (MSP)

MSPs are employers in their own right. Under their employment, you will become part of a team supporting them in carrying out their duties. You'll work in a dynamic and fast paced environment to provide an outstanding service for constituents.

Desirable candidates will be able to demonstrate knowledge of the Edinburgh Northern and Leith constituency as well as a strong understanding of Scottish politics and the political system in Scotland.

Responsibilities

  • Supporting with keeping casework up to date and responding to public enquiries
    • Keeping cases up to date by tracking, logging and recognising when to escalate issues with relevant bodies and organisations or within team
    • Meeting constituents on a wide range of issues, including those of a sensitive nature, and escalating accordingly
    • Advocating on constituents’ behalf with relevant bodies and organisations to assist and resolve matters
  • Reviewing constituent records and documentation in line with casework GDPR requirements
    • Ensuring casework filing electronic systems are kept up-to-date in line with GDPR requirements

About You

Requirements

You will:
 
  • Have excellent organisational skills while being flexible in prioritising workloads during busy times
  • Have excellent communications skills, with accurate attention to detail and the ability to work effectively with colleagues
  • Have a natural interest in helping people with a curiosity to probe for further information where required
  • Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations
  • Be patient and sensitive while remaining objective and open minded
  • Be comfortable being in a front facing role
  • Be comfortable explaining regulations such as GDPR to the general public
  • Have basic IT skills including using Microsoft Outlook and Microsoft Word

The Selection Process

For any questions about the role please contact ben.macpherson.msp@parliament.scot.

To apply, click on "send CV" and upload your CV and supporting statement as one document. When you've clicked "send CV" use the text box to provide wording for the covering email. The covering email should use the subject heading “Casework Assistant Application”.

Closing date: Midnight, Friday 1 October