MSP Staff
£23,143 (pro rata)

About The Role

Emma Roddick MSP is looking for a full-time Caseworker to join her team.
 
Location: Highlands and Islands region
 
Hours: Full-time; 35 hours
 
Salary: £23,143 (pro rata)
 

Working for a Member of the Scottish Parliament (MSP)

MSPs are employers in their own right. Under their employment, you will become part of a team supporting them in carrying out their duties. You'll work in a dynamic and fast paced environment to provide an outstanding service for constituents.

This is a full-time role; however, part-time applications will be considered. You will be based in the regional office with flexible working being supported where possible.

You will report to the Office Manager.

Responsibilities

  • Supporting with keeping casework up to date and responding to public enquiries
    • Keeping cases up to date by tracking, logging and recognising when to escalate issues within team
    • Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly
    • Advocating on constituent's behalf with relevant bodies to resolve matters
  • Reviewing constituent records and documentation in line with casework GDPR requirements
    • Ensuring casework filing systems, both electronic and manual, are kept up-to-date in line with GDPR requirements

About You

Requirements

You will:
  • Have excellent organisational skills while being flexible in prioritising workloads during busy times
  • Have excellent communications skills, with accurate attention to detail and the ability to work effectively with colleagues
  • Be patient and sensitive while remaining objective and open minded
  • Be comfortable being in a front facing role explaining regulations such as GDPR to the general public
  • Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations
  • Have a natural interest in helping people with a curiosity to probe for further information where required

The Selection Process

For any questions about the role please contact Emma Roddick MSP at Emma.Roddick.MSP@Parliament.scot

To apply, click on "send CV" and upload your CV and supporting statement as one document. When you've clicked "send CV" use the text box to provide wording for the covering email.

Closing date: Midnight, Thursday 24 June